Library + IM = Good

Libraries that are currently using IM messaging are on the right track!!! I think it's a great idea incorporating IM messaging with our patrons. It's a whole new ball game, but an exciting one at that! SO MANY people IM today, therefore we should attract SO Many of those patrons that do use IM on an everyday basis. Libraries that don't use IM communication should. IM allows for close interaction between the librarian and the patron but it never gets too personal as a phone conversation would. This allows the patron to feel more comfortable and at ease to freely ask questions. On the other end it is an advantage to the Librarian because they do not have to give a long drawn out explanation that a phone conversation or e-mail would require. IM messaging is precise and gets to the point. Another great factor about IM messaging is you immediately know if that recipient is available- you don't have those 'but's' or 'what if's' to worry about. 2 BIG thumbs up for IM Messaging!!